how to order

sugar

dessert cupcakes, cakes, and cake jars 
visit our sugar page for a full list of sweets!
choose the items you would like along with the friday you will be picking them up. we have made it easy to plan ahead with many available dates! 

if you do not see a date that you need, it is possible we have not added that far in advance or that date is unavailable. please email us at info@jeannettescustomcakes.com with your inquiry. 

ordering for same week orders closes on monday at 12pm for pick up on friday of the same week. be sure to get your order in before then to meet the cut off time. we are unable to accept any orders or rescheduling after that time. 

pre-sale cookies - throughout the year we have themed cookies up for pre-sale on our sugar page. some of the themes we include are:

• valentines
• easter
• thanksgiving
• halloween
• christmas

pre-ordering dates, sneak peeks, and pick up information are announced on our social media (instagram and facebook @jccsugar) as well as through our newsletter. follow us and sign up today!

refunds or cancellations
please note there are no refunds available on sugar orders or pre-sale orders. if you need to cancel your friday pick up date, we can reschedule your order to a different available friday. please let us know before 12pm on the monday before your friday pick up, cancellations and rescheduling cannot be made after that time.

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custom cake, cupcake, and cookie orders 
please email us at info@jeannettescustomcakes.com or visit our contact page to inquire about placing a custom order. in your email please include what you are looking for (cake, cupcakes or cookies), the number of people you need to feed and the date you are looking to have them for.
please allow 3-5 business days for a response. 

please plan ahead as we are unable to process custom orders with under 2 weeks notice and our dates fill up fast! it's never ever to early to book! 

deposit 
once we confirm your requested date is available, in order to book your date we require non-refundable $50 deposit. this deposit then goes towards the total amount of your order. 

picking up my order
order pick ups are available at 124 primrose drive. we will contact you with available pick up times. 

wedding requests
unfortunately at this time we are not making wedding cakes. we are however making custom wedding cookies for showers, as favours, or for your dessert tables!

we look forward to serving you soon!